Moving Forward

20151104_145251It’s time to move forward. To consider what OUCH!less organizational development might actually be. OUCH!less OD is not necessarily a smiley, happy place. It certainly is not a place of certainty. It is however a place with much less shame, blame and guilt; at least shame, blame and guilt caused by the way mainstream OD understands and acts within organizations now.

In the first post of this series I stated that the mainstream approach of OD at present focuses on psychology and structure and that this approach needs balance.

The balancing perspective of psychology is social construction. The balancing perspective of structure is interaction.

Let’s start with social construction. I am going to use an older post to get us going. It was written in 2012 and was originally published in the TMS Learning Exchange. Of all the blog posts I have written over 10 plus years this is one of my favorites. A little longer than usual but a good start I think…


We seem to live in quite a ‘psychological’ world. A world where everyone understands the words ‘ego’, ‘personality’, ‘psyche’, ‘identity’, ‘self’ and so many other words and phrases that, in some way or other, have a sense of individual creation and then ownership attached to them.

The starting point for a world understood psychologically is internal and individual. The first sentence of the prologue of Carl Jung’s autobiography, Memories, Dreams, Reflections, captures this well:

“My life is a story of self-realization of the unconscious. Everything in the unconscious seeks outward manifestation, and the personality too desires to evolve out of its unconscious conditions and to experience itself as a whole.”

One of my sincere hopes for 2013 and ongoing is that we find ways to take the best of this psychological perspective and balance it with a social perspective. A perspective where the words ‘construction’, ’emergence’, ‘transformation’ and ‘interaction’ are better understood as part of what makes us who we are at any one point in time. And that who we are is seen not so much as an identity we own, but one that is more fluid, contextual, and shared in its construction by the countless day-to-day interactions we have with others.

I think the pendulum has swung too far to the psychological side and has created a place, for the individual that psychology has created, that too often is lonely and full of guilt, shame and blame. Perhaps with a little more balance toward the social we can find more ‘human’ places to ‘be’.

As the psychological perspective has taken precedence the idea of the individual has become paramount. We, as individuals, are seen as both born with and having created the identity we now own. We are alone in its goodness or badness, its rightness or wrongness, its worth or lack thereof. And it is the I, the individual, who is seen as having sole and unfettered domain over this identity.

As the concept of the psychological individual has become dominant, what that individual should ‘be’ has been idealized in almost every walk of life. We are inundated explicitly and implicitly with what we should be like as a leader, a manager, a mother, father, daughter, son, consumer, citizen and on it goes. These idealized identities are virtually impossible to attain, yet we are somehow supposed to measure up, and as sole proprietors of our identities it is up to us alone to attain these mythical standards of personhood. And when we cannot reach these heights on our own, we find ourselves in this place of guilt, shame and blame.

The gifts of the psychological perspective; deep reflection, a search for greater awareness, comfort with the transpersonal experiences we all share as well as the vast differences we do not, get lost as the pendulum swings too far. No perspective, exclusive of others, is healthy, and I hope we can let the pendulum swing back a little, and our health as perfectly normal humans can be reclaimed.

What does a social perspective bring, and how might it help us to find balance?

A social perspective brings context into focus. A perspective that reminds us that who we are is significantly affected by the place, time, and people we find ourselves in and with. A focus on context allows us to be a little more the product of the space we find ourselves in and a little less of the person that should be able to transcend that space.

A social perspective brings relationship into focus. Relationship and interaction as immediate causal factors in the emergence of our very selves. As we have discovered through complexity science, the relationship between things may be more important than the things themselves and this can be another way of seeing ourselves. A focus on relationship allows us to believe that the potential for true personal and social change resides in every interaction and allows us to see ourselves less as the expression of innate, unchanging characteristics.

A social perspective brings a focus to the present. A realization that the future resides in the here-and-now and that history can be reimagined by how we think about it today. An acceptance that nothing is more important or real than what, or who stands before us at this moment. An understanding that, while we are dramatically influenced by the weight of our histories and the lightness of our futures, we are not shackled to them since we have the capacity to choose in the present. We have the capacity to choose to act into an uncertain future.

A social perspective brings acceptance to irresolvable paradox. Where context is important, rightness and wrongness become more relative, truth is no longer absolute. The heroes and heroines of yesterday can be the pariahs of today. What is accepted in one place and time is not in another and this can be understood. We can find space for difference while not losing our sense of belief. Paradox need not be resolved.

The social perspective allows for the natural existence of uncertainty. George Herbert Mead talked of a ‘conversation of gestures’, where meaning is not found in the initial gesture alone. Meaning emerges from the interplay of gesture AND response. The incredible complexity of our past and as well as our hopes for the future come to bear on each interaction we have and the outcomes of those interactions are founded on this complexity. Uncertainty exists in every interaction we have. It is normal and natural. Acceptance of uncertainty allows us to fail or succeed and move on, rather than being racked by the impression we should have been able to somehow manage the uncertainty away.

Finding a little more balance toward a social perspective is a challenge. A broad challenge. The psychological perspective has influence from our first realizations that we are a separate being: from the first time we are scolded and told to ‘think about what you have done!’; from the first time we walk into a school and experience a teacher; from the first time we are told who the heroes and heroines of our society are; from the first time we are measured as an individual. We are taught from childhood that we are individuals, and that we are separate and distinct, and these teachings spread into the makings of our institutions, organizations and societies. It no longer seems to be a choice of which perspective we shall take. It is more like the water in our fishbowl, simply an unrecognized need of our existence.

My hope for more balance is not unfounded. As we struggle with the individual consequences of a pendulum swung too far, there are hints that perhaps a choice of perspective does indeed exist. The challenges of unprecedented levels of depression, stress, bullying, and a resurgence of fundamentalism are not being adequately addressed by a psychological approach. There are hints of change needed, some even from within:

James Hillman and Michael Ventura in their book We’ve Had a Hundred Years of Psychotherapy And The World’s Getting Worse say “…Because psychotherapy is only working on that ‘inside’ soul. By removing the soul from the world and not recognizing that the soul is also in the world, psychotherapy can’t do its job anymore.” Robert Aziz in his book The Syndetic Paradigm: The Untrodden Path Beyond Freud and Jung states, “In great contrast then, to the highest symbol of the Jungian Paradigm, the archetype of the self – which is linear as opposed to nonlinear, concretized and fixed as opposed to dynamic – the highest symbol of the Syndetic Paradigm is that of the Empty Mandala.”

But perhaps more importantly for me are the hints of change I see with the people I work with. Having shifted focus away from many of the dominant perspectives that inform organizational development work, most being psychologically based in the service of certainty, I now focus with people on the day-to-day interactions they have. And how those interactions create patterns that may be sustaining and how we might consider changing those interactions. We talk openly about the uncertainty of our organizational lives, and that even in the midst of this uncertainty we will move on together, because that’s what we do.

The stories and experiences people have in organizations resonate with this perspective. We see ourselves much more fully. In many cases we can position the trappings of organizational process and procedure as simply more formal platforms for the continuing conversations that make up what we call organizations.

It is a more balanced perspective I think, and one that seems to fit, just a little better, with what we experience, what we live in our lives and our organizations.

I hope for a balance since a swing too far to a social perspective may create a focus where context is paramount and individual choice is meaningless, where irresolvable paradox swallows belief, and where uncertainty paralyzes decision. No perspective exclusive of others is healthy.

In 1914, on the brink of the first Great War Natsume Soseki in his book Kokoro wrote “Loneliness is the price we have to pay for being born in this modern world, so full of freedom, independence and our own egotistical selves.” We have been paying this price for quite some time and my hope is that we now can begin to choose not to pay it quite so much.

I hope that we choose to balance a psychological perspective with a social one and perhaps find ourselves with a different way of understanding where such wars, both internal and external are no longer a price to pay.


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