Small Steps; Ebb and Flow

20151104_145345‘… in the course of history, a change in human behaviour in the direction of civilization gradually emerged from the ebb and flow of events. Every small step on this path was determined by the wishes and plans of individual people and groups; but what has grown up on this path up to now, our standard of behaviour and our psychological make-up, was certainly not intended by individual people. And it is in this way that human society moves forward as a whole; in this way the whole history of mankind has run its course.’  (The Society of Individuals – pages 63 – 64).

I think this quote used earlier from Norbert Elias is a good place to start as we look at what small steps we can take to reduce the OUCH! we now experience in organizations. It is also a good reminder of the ebb and flow of things.  Most of the formal things we do in organizations, so many of those things causing OUCH! came about like many of the things that supported our drive for certainty as we came to live in larger and larger groups. Not much initial thought or planning, not much consideration that these things were even involved in a drive for certainty. Just things that emerged through our countless interactions in organizations that we thought might help organizations succeed.

If we follow this line of reasoning we would expect that many of these formal things will eventually disappear and be replaced by potentially more effective ‘things’. Indeed, there already is a lot of noise about replacing or abandoning performance management systems.

So why not just wait it out and all this OUCH! soon will pass?

Well that would be like deciding not to take any small steps at all! And even if those small steps cannot predict what might grow up on our pathways, they do hold the potential of contribution. As well, OUCH! creates a lot of shame, blame and guilt and we can take our own small steps, planned steps to reduce this OUCH! in our own experience and perhaps for some of those that we interact with on a regular basis in our organizations.

Even though as individuals we may be very tiny parts of the very large ebb and flow of organizational life we do not have to tolerate the very large amounts of OUCH!, the very large disconnect between mainstream understanding of organizations and our actual experience. And who knows, perhaps some of our small steps may have a large impact!

We will be looking at these small steps within the context of our direct and actual day to day experiences. Things we can try in our day to day interactions that have the potential of reducing OUCH! We will also be using the interaction model.

We will be focusing on the following:

  • The formal stuff matters, but not much
  • With people, it’s always an experiment
  • Reflect on power
  • Be critical and ask for evidence

As we go through these areas perhaps some others will emerge but for now, this is where we will start; considering our own small steps.